Grayson Monae warrants products against manufacturing defects in materials and workmanship for a period of 90 days from the date of purchase. Grayson Monae reserves the right to determine manufacturing defects, and requires proof of purchase from an authorized Grayson Monae dealer to qualify products as warrantable. If a product is deemed defective, Grayson Monae will repair or replace the item at no cost to you.
All claims must be submitted directly via the online Warranty Request Form. Do not return your Grayson Monae product to the store. Dealers are not authorized to provide warranty service on Grayson Monae products.
The following forms of Proof of Purchase are acceptable for purchases that were made at one of our authorized retailers:
- Your Grayson Monae.com order number.
- Picture or scan of the physical receipt with a visible date of purchase and retailer name.
- Picture of your bank statement with a visible and highlighted purchase date and retailer name.