Shipping and Returns

Shipping Information

US/Puerto Rico - Standard Shipping

Standard Shipping for flats shipped to the US and Puerto Rico is priced as follows:

$8 for 1 pair of flats
$11 for 2 pairs of flats
$15 for 3 pairs of flats
$18 for 4 pairs of flats
$20 for 5 or more pair

Your order will ship within 5 business days.

US/Puerto Rico - Expedited Shipping

Expedited Shipping on flats to the US and Puerto Rico is priced as follows:

$13 for 1 pair of flats
$16 for 2 pairs of flats
$20 for 3 pairs of flats
$23 for 4 pairs of flats
$25 for 5 or more pair

Your order will ship within 2 to 3 business days.

Canada - Standard Shipping

With Standard Shipping to Canada, your order will ship within 7 to 21 business days. The pricing for Standard Shipping to Canada is:

$18.30 for 1 or 2 pairs of flats
$29.30 for 3 or 4 pairs of flats

Canada - Expedited Shipping

Expedited Shipping on flats to Canada is priced as follows:

$48 for up to 4 pairs of flats

Your order will ship within 2 to 7 business days.

Shipping for Wellness Products

Shipping on Grayson Monáe's Wellness Products is free of charge. Please see the Expedited Shipping/Delivery Table to the side for specifics on your order's shipping/delivery time.

Grayson Monáe Jewelry Products ship with FREE Standard Shipping. Your order will ship within 8 to 10 business days.

International Shipping on Jewelry Products is $6. Your order will ship within 10 to 14 business days.

Expedited Shipping/Delivery Table

Destination	Expedited Shipping Method	Delivery Time
USA	USPS	2-3 Business Days
Puerto Rico	USPS	2-3 Business Days
Canada	UPS	2-7 Business Days
UK	FedEx	3-8 Business Days
Worldwide	FedEx	3-10 Business Days

Holidays and Order Delivery

Delivery times increase around the holidays. Once your items have shipped, you'll receive an email.

Returns

Please make sure you check out our Size Guide before placing your order: https://graysonmonae.com/pages/size-chart

Our shoes are handmade and in European sizes

Shoes typically run smaller than US sizes and they do not come in half sizes. We recommend customers check the Size Guide to decrease your need to return or exchange your new shoes.

Returns are allowed on unworn, undamaged items

Returns are not allowed on shoes that have been worn outside or damaged.

Returns are allowed up to 15 days after delivery Return or exchange shipping costs will be billed to the customer.

Pre-Orders

Please do not select expedited shipping on pre-orders.

Grayson Monáe shoes are unique and 100% handmade. Production time is longer than with ordinary shoes.

We will let you know where the product is in the production process and when you can expect its arrival.

If products are in production, delivery may take up to 45 days depending upon product availability. Bridal Party flats take at least 60 days for delivery. You will receive an email once your items have shipped.

Skill, design, artistry, and time go into the production of our handmade products. It can take a few weeks to embroider and design our premium handmade products.

In the case of an extended delivery time, you'll receive discount codes for use on your future purchases.

If you need a more specific time (or answer to your question) regarding a product pre-order, please get in touch through our contact form https://graysonmonae.com/pages/contact.

Non-Refundable Items

Clearance Items

Clearance items are non-refundable.

Wellness Products

Wellness products are non-refundable due to hygienic purposes.

Jewelry

Jewelry is non-refundable.

Replacements will be provided if there is a problem. In the case of a problem, please contact us (https://graysonmonae.com/pages/contact).