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US/Puerto Rico - Standard Shipping
Standard Shipping for flats shipped to the US and Puerto Rico is priced as follows:
Your order will ship within 7 business days.
US/Puerto Rico - Expedited Shipping
Expedited Shipping on flats to the US and Puerto Rico is priced as follows:
Your order will ship within 2 to 3 business days.
Canada - Standard Shipping
With Standard Shipping to Canada, your order will ship within 7 to 21 business days. The pricing for Standard Shipping to Canada is:
Canada - Expedited Shipping
Expedited Shipping on flats to Canada is priced as follows:
Your order will ship within 2 to 7 business days.
Shipping for Eyelashes
Shipping for Magnetic Eyelashes is free of charge to the US. Your order of Magnetic Eyelashes will ship within 2 to 7 business days. Shipping to Puerto Rico and Canada is $3 and your order will ship within 10 to 15 business days.
Shipping for Wellness Products
Shipping on Grayson Monáe's Wellness Products is free of charge. Please see the Expedited Shipping/Delivery Table to the side for specifics on your order's shipping/delivery time.
Grayson Monáe Jewelry Products ship with FREE Standard Shipping. Your order will ship within 8 to 10 business days.
International Shipping on Jewelry Products is $6. Your order will ship within 10 to 14 business days.
| Destination | Expedited Shipping Method | Delivery Time |
| USA | USPS | 2-3 Business Days |
| Puerto Rico | USPS | 2-3 Business Days |
| Canada | UPS | 2-7 Business Days |
| UK | FedEx | 3-8 Business Days |
| Worldwide | FedEx | 3-10 Business Days |
Delivery times increase around the holidays. Once your items have shipped, you'll receive an email.
Please make sure you check out our Size Guide before placing your order: https://graysonmonae.com/pages/size-chart
Our shoes are handmade and in European sizes
Shoes typically run smaller than US sizes and they do not come in half sizes. We recommend customers check the Size Guide to decrease your need to return or exchange your new shoes.
Returns are allowed on lightly worn, undamaged items
Lightly worn means worn only around the house with a pair of stockings for a few days to make sure the fit of the flat conforms to your feet. Returns are not allowed on shoes that have been worn outside or damaged.
Returns are allowed up to 15 days after delivery Return or exchange shipping costs will be billed to the customer.
Please do not select expedited shipping on pre-orders.
Grayson Monáe shoes are unique and 100% handmade. Production time is longer than with ordinary shoes.
We will let you know where the product is in the production process and when you can expect its arrival.
If products are in production, delivery may take up to 45 days depending upon product availability. Bridal Party flats take at least 60 days for delivery. You will receive an email once your items have shipped.
Skill, design, artistry, and time go into the production of our handmade products. It can take a few weeks to embroider and design our premium handmade products.
In the case of an extended delivery time, you'll receive discount codes for use on your future purchases.
If you need a more specific time (or answer to your question) regarding a product pre-order, please get in touch through our contact form https://graysonmonae.com/pages/contact.
Clearance Items
Clearance items are non-refundable.
Wellness Products and Eyelashes
Wellness and Eyelash items are non-refundable due to hygienic purposes.
Jewelry
Jewelry is non-refundable.
Replacements will be provided if there is a problem. In the case of a problem, please contact us (https://graysonmonae.com/pages/contact).
