Shipping and Returns
Shipping Information
US/Puerto Rico - Standard Shipping
Standard Shipping for flats shipped to the US and Puerto Rico is priced as follows:
- $8 for 1 pair of flats
- $11 for 2 pairs of flats
- $15 for 3 pairs of flats
- $18 for 4 pairs of flats
- $20 for 5 or more pair
Your order will ship within 7 business days.
US/Puerto Rico - Expedited Shipping
Expedited Shipping on flats to the US and Puerto Rico is priced as follows:
- $13 for 1 pair of flats
- $16 for 2 pairs of flats
- $20 for 3 pairs of flats
- $23 for 4 pairs of flats
- $25 for 5 or more pair
Your order will ship within 3 to 5 business days.
Canada - Standard Shipping
With Standard Shipping to Canada, your order will ship within 7 to 21 business days. The pricing for Standard Shipping to Canada is:
- $18.30 for 1 or 2 pairs of flats
- $29.30 for 3 or 4 pairs of flats
Canada - Expedited Shipping
Expedited Shipping on flats to Canada is priced as follows:
- $48 for up to 4 pairs of flats
Your order will ship within 2 to 7 business days.
Expedited Shipping/Delivery Table
| Destination | Expedited Shipping Method | Delivery Time |
| USA | USPS | 2-3 Business Days |
| Puerto Rico | USPS | 2-3 Business Days |
| Canada | UPS | 2-7 Business Days |
| UK | FedEx | 3-8 Business Days |
| Worldwide | FedEx | 3-10 Business Days |
Holidays and Order Delivery
Delivery times increase around the holidays. Once your items have shipped, you'll receive an email.
Returns
Please make sure you check out our Size Guide before placing your order: https://graysonmonae.com/pages/size-chart
Our shoes are handmade and in European sizes
Shoes typically run smaller than US sizes and they do not come in half sizes. We recommend customers check the Size Guide to decrease your need to return or exchange your new shoes.
Returns are allowed on unworn, undamaged items
Returns are not allowed on shoes that have been worn outside or damaged.
Returns/exchanges are allowed up to 15 days after delivery. All shipping costs plus a $1.30 handling fee will be billed to the customer on returns. Exchanges of regular priced items are free. Exchanges for clearance or significantly reduced priced items will be billed to the customer.
Pre-Orders
Please do not select expedited shipping on pre-orders.
Grayson Monáe shoes are unique and 100% handmade. Production time is longer than with ordinary shoes.
We will let you know where the product is in the production process and when you can expect its arrival.
If products are in production, delivery may take up to 45 days depending upon product availability. Bridal Party flats take at least 60 days for delivery. You will receive an email once your items have shipped.
Skill, design, artistry, and time go into the production of our handmade products. It can take a few weeks to embroider and design our premium handmade products.
In the case of an extended delivery time, you'll receive discount codes for use on your future purchases.
If you need a more specific time (or answer to your question) regarding a product pre-order, please get in touch through our contact form https://graysonmonae.com/pages/contact.
Non-Refundable Items
Clearance Items
Clearance items are non-refundable.